Page and section insights

Page and section insights provide analytics for specific pages or pages and their subpages. Media insights provides analytics for media attached to intranet pages.

Permission to view page, section and media insights

Permission to view page, section and media insights is granted on the Admin panel: Logs & statistics section > Analytics settings page. It may be granted only to certain administrators, or to specific groups of users. To learn more, see Configure in-app analytics.

View page insights

Page insights shows analytics for a specific page, it does not include analytics for any subpages.

1. Go to the page whose analytics you want to view.
2. Click the down arrow on the right of the page header.
3. In the Info tab, find the Analytics heading.
4. Click Page insights. Page insights will open in a new browser tab.

View section insights

Section insights shows analytics for a page and all of its subpages. If a page does not have subpages, no section insights will be available.

1. Go to the top page of the section whose analytics you want to view.
2. Click the down arrow on the right of the page header.
3. In the Info tab, find the Analytics heading.
4. Click Section insights. Section insights will open in a new browser tab.

View media insights

1. Go to the page where the media whose analytics you want to view is attached.
2. Click the name of the media file in the document library and click View file details to go to the media file page.
3. Click the down arrow on the right of the page header.
4. Find the Analytics heading.
5. Click View media insights. Media insights for the file will open in a new browser tab.

Select date period

You can view analytics from multiple pre-set date periods, or select a custom date period. 

Available date periods:

• Last 7 days: This is the default date period
• Current month: Current calendar month from the first of the month to the current date
• Last month: Previous calendar month
• Current year: Current calendar year from January 1 to the current date
• Last year: Previous calendar year from the January 1 to December 31
• Custom: From the first date selected to the last date selected.

When you select a different date period, the analytics data displayed will automatically update.

To select a custom date period, click in the date boxes, select a start date and an end date and click Apply.

Exclude Saturdays or Sundays

Select the Exclude Saturday(s) and/or Exclude Sunday(s) checkboxes to exclude any data from Saturdays and/or Sundays from being included in the displayed analytics.

Export to Excel

To further analyze and track usage data you can export page or section insights into Excel. When viewing page or section insights, click Export to Excel in the top right of the page. To learn more, see Export analytics reports.

Analytics widgets

Visitors

Displays the number of visitors within the selected date period.

Views

Displays the number of unique views within the selected date period.

Unique views over time

Displays the number of unique views over time within the selected date period as a bar chart. The date period selected will determine the time period represented by each bar (day, month, or year).

If you hover over a bar on the chart, a pop-up shows the time period and number of unique views that the bar represents. If you click on a bar on the chart, you can choose from menu options to Drill up (to a monthly or yearly view), Drill down (to a monthly or daily view), or Reset (to the time period originally selected). 

Engagement stats

Displays statistics for likes, comments, bookmarks, and downloads. Download stats will only display if the page type is an attachment.

Incoming and outgoing traffic overview

Displays info about where users are coming to the page from and where users go after they visit the page. The middle bar represents the current page whose insights you are viewing. Incoming views flow from the left to the middle and outgoing views flow from the middle to the right.

The thickness of the lines representing types of traffic represents the quantity of views for that type. The number of views for each incoming and outgoing view type displays beside its line. Click on a line to see the percentage of the total views for that type.

Click on View content pages below the chart to open a modal that displays the title, breadcrumb, and total views for each content page in the incoming or outgoing traffic. This includes Content pages but not Internal pages as defined below.

Views are divided into the following types:

Bookmark: Traffic from bookmarks.
Broadcast: Traffic from links shared in broadcasts.
Content pages: Any content page within your intranet site.
Direct: Users who landed directly on the page.
External: Any source outside of your intranet site.
Homepage: Home page of your intranet site.
In-app alert: Traffic from links shared in notifications or in-app alerts.
Internal: Non-content pages such as admin pages, general settings, required readings, content reviews, and more.
Search: Traffic from any search result.

When viewing the page insights, tap on the info icon beside the traffic overview title to see the traffic type definitions above.

Segments

Displays analytics by segments such as departments, teams, and office locations. Segments can be displayed for specific group types, security groups, and dropdown list-type custom profile fields. The segments that will display are the segments that are selected on the Admin panel: Logs & statistics section > Analytics settings page.

Analytics by segment can be viewed for unique views, visitors, and engagement metrics. Select the appropriate tab to view the desired metrics.

Choose the segment type whose analytics you want to view by selecting the tab for Group membership, Security groups, or Custom profile fields. Select a Group type from the dropdown to view segments for a specific group type.

If a user belongs to multiple segments, their activity will appear in all of those segments. Eg. If Julie belongs to both the Marketing and Sales groups, her activity will show in the metrics for both groups.

Attachments

This table will only display if the content has one or more attachments. It displays statistics for visitors, unique views, and downloads for each attachment. The table can be sorted by any column. Clicking on the name of any attachment will take you to the corresponding attachment page.

Media attachments statistics can be viewed in the Media tab.

View users

You can click View users below an analytics metric to see a list of the users included in that metric. The pop-up window that opens when you click View users shows a list of users names and the corresponding number of actions the user performed. You can click on a user's name or photo to view their profile.

Download analytics PDF

You can download a PDF of any page or section analytics by clicking Download PDF in the top right of the Page insights or Section insights page.

Widgets specific to section insights

Section items count

This displays the number of content items included in the section, and totals all content including the parent page, posts, forum topics, events, folders, attachments and more. The item count includes archived content but does not include deleted content.

Top 20 table

This table shows the top 20 content items in the section based on unique views, downloads, and media plays.

Widgets specific to media insights

Viewers

The number of users who viewed the media at least once during the selected date period.

Media plays

The total number of times the media was played and the number of times viewers played the media, counting each viewer only once every 24 hours. 

Media completion by milestone

A chart showing how many viewers completed how much of the media. How much of the media a viewer completed is measured in 10% increments for the media duration.

Segments

For media insights, analytics can be viewed by segment for Viewers and Media plays. (Also see Segments under Analytics widgets heading above.)

Attachments

The media tab of the attachments table displays media type, number of viewers, media plays, and completion rate. Click on the number of viewers for a piece of media to see the names of users who played the media, how many times they played it, and whether they completed it. Completion rate represents the percentage of viewers who completed at least 95% of the media at least once. Click on the chart icon on the right of the table to see a visual representation of how much of the media viewers completed.