Incoming email

Incoming email

An incoming email account is used by ThoughtFarmer as the entry point for all correspondence sent to the application. This is used for sending pages and attachments to the intranet.

The ThoughtFarmer Site (hangfire) polls the inbox of this account every 5 minutes for new mail. When it finds new mail it parses the message and all attachments and adds it to the site as a new private page under the person's profile. If the message is not from a valid user or not addressed properly it will end up in the Unidentified Email section of the Administration Panel.

As a best practice the email account should not be attributed to any user within ThoughtFarmer and should not be used for any other purpose. This will prevent spam and email loopbacks from coming in.

Mail server type

ThoughtFarmer supports three types of mail server connections. POP3, IMAP, and Exchange. IMAP and POP3 are standard mail protocols available on most mail servers. Exchange servers can have these services configured and enabled for connection. Exchange servers also allow for connectivity using WebDAV. Configuring this will allow you to use the Exchange mode in the mail server type.

Exchange mode

Exchange mode utilizes WebDAV in order to access the Exchange server. In order for this to work with ThoughtFarmer WebDAV needs to be enabled on the Exchange server. Additionally, the web instance created by Exchange for this (by default the URL is http://mailserver.domain.com/Exchange) needs to have Integrated Windows Authentication enabled.

In the Exchange 2007 Management Console go to Server Configuration > Mailbox > WebDav > then select properties on the site titled Exchange.

Note that WevDAV is not compatible with Exchange 2010, so the above steps are not necessary.

Email ports

When you first configure the Incoming mail choosing the Mail server type will automatically set the appropriate port. It may not update the port if you change the server type again. Please verify the port settings on your mail server to assure no errors.

The default ports for the mail server types are:

• POP3 - port 110
• IMAP - port 143
• IMAP4 over SSL (IMAPS) - port 993
• Secure POP3 (SSL-POP) - port 995